Get In Touch

Pink starfish and seashells on a sandy background

merfolktailsph@gmail.com

Philippines

Frequently Asked Questions

How can I order a Merfolk Tail?

Browse our Tail Designs, choose your preferred design, and complete our official order form. We’ll review your details and contact you to confirm your order.

How do I choose the right tail size?

Refer to our Size & Measurement Guide to find your recommended standard size. Custom sizing is also included for made-to-order tails for a more comfortable and personalized fit.

Can I request a custom color or design?

Yes, custom colors and design modifications may be available upon request. Additional fees apply depending on the complexity of the design.

Is a monofin included with the tail?

Monofins are sold separately unless specifically stated in the product description or order quotation.

Which monofins are compatible with Merfolk Tails?

Our tails are designed to fit most widely used monofins. For the best fit, we recommend our Silicone MerFin, available separately. If you plan to use a different model, please inquire with us first so we can confirm compatibility and the appropriate fit.

Do you ship internationally?

Yes. We accept both local and international orders. Shipping fees and available couriers will depend on your location.

How long does production take?

Production time may vary depending on the tail design, customization, and current order queue. Your estimated timeline will be confirmed before production begins.

How do I care for my Merfolk Tail?

Your tail should only be washed by hand. After each use, rinse it thoroughly with fresh water, gently press out excess water without wringing, and allow it to air-dry completely away from direct sunlight. Avoid contact with rough surfaces and sharp objects that may damage the fabric.