These Terms & Conditions apply to all orders placed with Merfolk Tails. By submitting an order and making payment, the Client confirms that they have reviewed their order details and agree to the policies stated on this page. Please read these terms carefully before placing your order.
1. Orders & Payment
A down payment is required to confirm local pre-orders and made-to-order products. Full payment is required for on-hand items and international orders.
An order is considered confirmed once the required payment has been received and verified by Merfolk Tails. Any remaining balance, together with the applicable shipping fee, must be paid in full before the order is dispatched.
Prices, inclusions, and payment details will be confirmed with the Client before payment.
Prices may change without prior notice. However, once an order has been confirmed, the agreed price will remain applicable to that order.
2. Custom Sizing & Measurements
Custom sizing is available based on the measurements submitted by the Client. The Client is responsible for providing complete and accurate measurements by following the Merfolk Tails measurement guide.
Merfolk Tails will create the tail according to the measurements provided. We are not responsible for fit issues caused by inaccurate measurements, incorrect measuring techniques, or changes in the Client’s body measurements after order confirmation.
If any submitted measurement appears unclear or inconsistent, Merfolk Tails may contact the Client for verification before production begins. Production may be placed on hold until the required information is confirmed.
3. Custom Colors & Design Approval
Custom colors and design modifications are available upon request. Additional fees apply depending on the complexity of the design.
For custom orders, the Client will receive a digital design preview for review and approval before production begins. The Client is responsible for checking all design details, including colors, patterns, fins, and other requested elements.
Once the design has been approved and production has begun, further changes may no longer be accepted. If changes are still possible, additional fees and an adjusted production timeline may apply.
4. Production Timeline
Production begins once the required payment, measurements, and design details have been completed and confirmed.
Estimated production timelines may vary depending on the order type, level of customization, material availability, and current production queue. The Client will be informed of the estimated timeline before production begins.
Any delay in submitting or confirming measurements, design details, or other required information may also affect the production timeline. Estimated completion dates are not guaranteed delivery dates, as shipping time is separate from production time.
5. Order Changes & Cancellations
Any requested changes must be submitted as soon as possible. Once production has begun, changes may no longer be accepted. If a requested change is still possible, additional fees and an adjusted production timeline may apply.
Confirmed orders cannot be cancelled or refunded due to a change of mind once production has begun. For cancellations requested before production begins, any refund eligibility will depend on the work already completed and costs already incurred for the order.
6. Shipping & Delivery
Merfolk Tails ships within the Philippines and internationally. Shipping fees vary depending on the destination, package size, and selected courier and will be confirmed before dispatch.
Production time is separate from shipping time. Estimated delivery times are provided by the courier and may be affected by weather, customs processing, peak seasons, or other circumstances beyond the direct control of Merfolk Tails.
The Client is responsible for providing a complete and accurate delivery address and contact information. Any additional costs caused by incorrect or incomplete shipping details will be charged to the Client.
Tracking details will be provided once the order has been dispatched. For international orders, customs duties, taxes, and import fees imposed by the destination country are the Client’s responsibility and are not included in the product or shipping fee.
7. Color & Print Accuracy
Colors shown in digital previews, product photos, and on-screen images may vary slightly from the final printed product due to differences in screen settings, lighting, fabric, and the printing process.
Minor variations in color, print placement, and alignment may occur during production and are not considered defects, provided that the overall approved design and quality remain intact.
8. Product Care
Merfolk Tails must be washed by hand. After each use, rinse the tail thoroughly with fresh water, gently press out excess water without wringing, and allow it to air-dry completely away from direct sunlight.
Avoid contact with rough surfaces, sharp objects, excessive heat, harsh chemicals, and bleach, as these may damage the fabric, print, stitching, or decorative fins. Damage caused by improper care, storage, or use is not considered a manufacturing defect.
9. Product Safety & Proper Use
Mermaid tails and monofins are intended for use by competent swimmers under appropriate supervision. The Client is responsible for assessing their swimming ability, physical condition, and the suitability of the swimming environment before use.
Never use the product alone or in unsafe, unsupervised, or restricted waters. Children and inexperienced users must be supervised by a capable adult. Merfolk Tails is not responsible for injury, loss, or damage resulting from improper use, lack of supervision, unsafe conditions, or failure to follow product instructions and water-safety practices.
10. Returns, Refunds & Replacements
Due to the personalized nature of made-to-order and custom-sized products, returns or exchanges due to change of mind, incorrect measurements, or personal preference are not accepted.
If the Client receives an incorrect, damaged, or defective item, they must contact Merfolk Tails within seven days of delivery and provide clear photos or videos of the item, packaging, and issue. The product must not have been used, washed, altered, or damaged after delivery.
Merfolk Tails will assess the concern and provide an appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances. This policy does not limit any rights or remedies available under applicable consumer laws.
11. Agreement to the Terms
By submitting an order and making the required payment, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.
These terms apply together with the confirmed order details, approved design, measurements, quotation, invoice, and any other written agreements between the Client and Merfolk Tails.
Merfolk Tails reserves the right to update these Terms & Conditions when necessary. The version applicable to an order will be the version in effect at the time the order is confirmed.